Emergency plan
ACV ALQUILERES EN CIUDADDEVACACIONES
03 July 2020
Table of contents
Introduction
OBJECTIVES OF THE PLAN
RISK AND EMERGENCY WORKING GROUP
THE CONTENT OF THE PLAN
RESPONSIBILITIES
GENERAL ASPECTS
PERSONNEL REQUIREMENTS
SERVICE DELIVERY REQUIREMENTS
CLEANING AND MAINTENANCE PLANS
ACTION IN THE CASE OF PEOPLE WITH SYMPTOMS COMPATIBLE WITH COVID-19
MEASURES IN THE RELATIONSHIP WITH SUPPLIERS OR OTHER PERSONS OUTSIDE THE ORGANISATION
DISSEMINATION OF THE PLAN
MONITORING OF THE PLAN
MODIFICATION OF THE PLAN
INTRODUCTION
The SARS-CoV-2 coronavirus has led to the emergence of a new disease called COVID-19, which has become a global pandemic.
Its highly contagious nature, the absence of a 100% effective vaccine and the number of deaths it has caused make it imperative to define and implement measures to minimise the risk of transmission of the disease, in accordance with the scientific knowledge available at a given time, as well as the measures determined by the competent authorities.
This contingency plan is the result of a prior analysis of the health risks associated with the tourism service provided, the assessment of these risks and the conclusions drawn from them. These actions were carried out by Fremap for the following activities:
Provision of accommodation services
Provision of maintenance and rehabilitation services
OBJECTIVES OF THE PLAN
The objectives of this emergency plan are as follows:
To structure an organised and effective response.
To try to ensure that people in the organisation comply with prevention measures.
Clarify and communicate the procedure to be followed when symptoms are present.
Early detection of contagious cases.
Survival: minimise the effects on the company of catastrophic effects that may result from COVID-19.
RISK AND EMERGENCY WORKING GROUP
The working group set up to manage the risk of infection by the SARS-CoV-2 virus is composed of
Cristina Capdevila – reception manager
Noelia Gómez – Reservations and SICTED contact person
The functions of this group are as follows:
To establish the objectives to be pursued.
Establish the mechanisms for collecting information that will enable it to make the best decisions (consultation with the authorities, workers’ representatives, if any, employees, specialists, etc.).
Establish the coordination procedures between the members of the committee, with the employees, with the competent authorities in each area, with the suppliers, with the workers’ representatives, with the ORP service or the person with these functions, depending on the type of preventive organisation chosen by the organisation, the suppliers or the subcontractors.
Carry out the risk assessment and draw conclusions.
Based on these conclusions, design the measures to be included in the contingency plan, which may consider several phases of evolution with possible restrictions.
Implement the emergency plan, depending on the size and complexity of the establishment, and supervise compliance with it, evaluating its effectiveness and modifying it if necessary, depending on its demonstrated effectiveness.
Ensure that workers, IF ANY, receive sufficient and appropriate information and training in the implementation of the emergency plan.
The committee meets regularly on a bi-monthly basis, as well as at the request of any of its members.
CONTENT OF THE PLAN
RESPONSABILITYS
The following roles and responsibilities are established in relation to this emergency plan:
Human resources :
responsible for disseminating the plan to staff,
Provide appropriate training for each job in relation to this plan, as well as keeping the corresponding records.
provide staff with PPE and other protective equipment that may have been put in place liaise with the external prevention service,
ensure that the measures established for personnel are respected, and in particular that the same employees are concentrated in the same work groups when working in shifts,
The maintenance and purchasing manager is responsible for :
for compliance with this plan by the persons under his/her responsibility for making suppliers aware of this plan, in the measures that concern them
asking suppliers for their respective emergency plans.
Reception staff shall endeavour to ensure that
That the authorised capacity in closed spaces is not exceeded.
Keep the time required for customer service to a minimum.
Constantly check the cleanliness and disinfection of the rented flats.
GENERAL ASPECTS
In general, the following issues will be taken into account when providing the service:
REQUIREMENTS FOR STAFF
All ACV Alquileres en Ciudad de vacaciones staff must comply with the following aspects:
The organisational measures are as follows
Grouping of the same people in the same teams.
Disinfection of all objects handled and hands after each client.
Collective protection measures are as follows
Protective screens to avoid direct contact with the public and between employees themselves.
Redistribution of workstations to ensure interpersonal distance.
Limiting capacity within the reception area of the flats.
The following are established as personal protection measures
All customer service staff will be equipped with a FPP2 face mask as PPE.
Cleaning staff will be equipped with disposable gloves and disinfectants for waterproof surfaces and textiles.
With regard to sensitive and/or vulnerable persons
If a worker is considered “vulnerable” according to the Ministry of Health (cardiovascular disease, including hypertension, chronic lung disease, diabetes, chronic renal failure, immunosuppression, cancer under active treatment, severe chronic liver disease, morbid obesity, pregnancy and over 60 years of age), he/she should follow the following instructions:
Contact the prevention department (tel. +34 964241401 and/or e-mail spf_directo@premap.com).
Establish business continuity plans in case of increased staff absences or in a scenario of increased risk of transmission in the workplace.
Consider possibilities for redistribution of tasks and/or teleworking if necessary.
In facilities open to the public, the following considerations should be taken into account:
The maximum capacity must allow for compliance with extraordinary measures issued by the health authorities, including the requirement to respect safety distances.
Measures shall be in place to organise the waiting of customers outside the establishment for access to the establishment where capacity permits. All members of the public, including those waiting outside the establishment, shall maintain a strict safety distance.
Customers are clearly informed of the organisational measures and their obligation to cooperate in complying with them.
ACV Alquileres en Ciudad de vacaciones staff must follow the following hygiene guidelines:
Wash hands thoroughly after sneezing, blowing their nose, coughing or touching potentially contaminated surfaces. If washing with soap and water is not possible, use a disinfectant solution.
ACV Alquileres en Ciudad de vacaciones staff are trained and informed of all the above measures and evidence of this training is left behind.
Do not share other employees’ work equipment or appliances and, if this is not possible, frequently disinfect workstation items when changing shifts.
Clean and disinfect customer traffic areas at least twice a day.
REQUIREMENTS FOR THE PROVISION OF THE SERVICE
The following aspects must be respected in the provision of the service:
A special section of the website is dedicated to disseminating the measures implemented to prevent contagion, as well as the measures that must be complied with by the client, and other recommendations.
In the booking confirmation e-mail, the main measures concerning the guest are summarised and the guest is linked to the specific section of the website.
At the entrance to the reception, there is a guide on how the process of handing over the keys should be carried out, and how the guest should act, i.e.: the necessary documentation (identity card of the guests staying), the bank card to make the deposit, the compulsory use of the mask in the office and the common parts of the buildings.
On arrival, the guest is reminded of the compulsory measures which are: the wearing of a hygienic or surgical mask in the common areas of the building in which he/she is staying and the use of hydro-alcoholic gel at the entrance to the building before handling any element of the common areas.
The client is invited to use the hydro-alcoholic solution located at the entrance of the establishment.
The use of electronic means of payment, such as credit cards or mobile phones, is encouraged.
CLEANING AND MAINTENANCE PLANS
In accordance with the new risks identified, the respective cleaning and maintenance plans have been modified in the following aspects:
Cleaning plan
The frequencies have been increased in the most important contact areas and the products to be used have been modified. Specifically, the following elements have been established:
Prior ventilation of the areas to be disinfected, both in the work establishment and in the tourist flats, for at least 5 minutes.
Use of specific products within the guidelines according to their correct use.
Areas of particular interest in the home are the bathroom and kitchen.
The surfaces to which most attention should be paid are those that are frequently touched: door knobs and handles, cupboards, windows, drawers; stair railings, switches, buttons, telephone, telephone handset, remote controls, contact surfaces of electrical appliances, tables, chairs and other furniture, water taps, kitchen utensils, etc.
Use of disposable gloves and appropriate personal protective equipment,
In addition, disinfectants will be used on handrails, push buttons, door handles, telephones, mailboxes, etc. In addition, disinfectants will be used on handrails, push buttons, door handles, telephones, mailboxes, etc. This activity will be carried out frequently depending on the traffic in the area.
Maintenance plan
This included a review of the equipment used for the prevention of VOCID-19 (soap/hydroalcoholic solution dispensers at each customer service area in our reception area) as well as increased cleaning of air conditioner filters and grills. More specifically, the following is established
Regular checking and cleaning of air conditioning filters,
Elimination of disposable and frequently handled textile items in the flats, such as carpets, kitchen towels or tea towels,
Installation of partition screens at each reception,
We added waterproof protective covers to the flat’s remote controls: television, air conditioning and tdtv.
Use of disposable gloves and appropriate personal protective equipment,
ACTION IN CASE OF PERSONS SHOWING SYMPTOMS CONSISTENT WITH COVID-19
In the event that a person exhibits symptoms consistent with COVID-19, the following actions should be taken:
Workers
A surgical mask should be put on
You will be removed from work
You will remain isolated at home
The occupational risk prevention department will be informed (contact tracing and management, IT request and follow-up of detection tests).
Laboratory tests for SARS-CoV-2 infection will be carried out according to the guidelines established by the health authorities, depending on the availability and characteristics of the available tests.
If the test result is negative, you can return to work.
If the test result is positive and the symptomatology does not require hospitalisation, home isolation for 14 days will be performed.
If necessary, a laboratory test will be carried out 7 days after the onset of symptoms, provided that there is no fever without the need for antipyretics and that there has been an improvement in respiratory symptoms during the last 3 days.
If the test is negative and the worker returns to work, a surgical mask must be worn for 14 days from the onset of symptoms, avoiding contact with those considered vulnerable to COVID-19 during this period.
If the test is positive, isolation should be continued until 14 days have elapsed.
In general, it should be borne in mind that this is a very exceptional health situation, even with the declaration of a state of emergency, which means that some of the criteria for action under labour law that are normally applied may be interpreted differently, both by employees and by the company itself.
Clients
If any of our clients report that they are beginning to feel symptoms, they will be asked to remain in their flat, isolated from the rest of the people who share it with them, notifying the Oropesa del Mar medical centre so that it can establish the measures to be taken. If workers have been in contact with the affected persons without protection for more than 15 minutes, they will be informed. When a client with symptoms leaves the flat, the disinfection and cleaning procedure established by the company in charge of disinfection and the supply of disinfectants to the establishment must be followed, the cleaning staff will use a FFP2 protective mask and disposable gloves, once the cleaning is finished, they must change, wash their hands with soap and water before putting on other clean clothes, clothing used during the process should be kept in a closed bag and washed at <60º, all linen should also be removed from the room, including curtains in closed bags, then proceed to disinfect the room and only when the process is complete and the end of the room quarantine is declared, the clean linen and curtains should be put back in place
Suppliers or other persons outside the organisation
In the event that a supplier, any outside worker or carrier accessing the premises develops symptoms associated with the disease, private and enclosed areas to which they have had access shall be disinfected. In addition, the company responsible for that worker will be informed and will have to apply its own COVID protocol as a convergence plan.
MEASURES IN THE RELATIONSHIP WITH SUPPLIERS OR OTHER PEOPLE OUTSIDE THE ORGANISATION
ACV Alquileres en Ciudad de Vacaciones informs the main suppliers, subcontractors or people outside the organisation who access its facilities of the health and safety measures relating to COVID-19 so that they are aware of them.
Similarly, in the case of subcontractors and certain special suppliers (for example, those who carry out maintenance work), ACV Holiday Villages may ask them to present their COVID 19 action protocol.
DISSEMINATION OF THE PLAN
This emergency plan will be disseminated in the following manner:
For staff
Via our intranet
On the notice board in the staff room
In relation to customers and/or users
It will be published on our website as a downloadable attachment.
In relation to suppliers
It will be published on our website as a downloadable attachment.
In addition, on request, it will be made available to the competent authorities.
MONITORING OF THE PLAN
All activities contained in this plan will be monitored to ensure that they are carried out as defined.
The following persons are responsible for carrying out this monitoring:
WORK | SUPERVISOR/A |
Customer and reception contingency plan | Noelia Gómez |
Action protocol for cleaning equipment | Cristina Capdevila |
Action protocol for maintenance equipment | Alejandra Trujillo |
PLAN MODIFICATION
This Plan will be periodically reviewed and updated in the light of changing circumstances, applicable legislation, advances in knowledge about the virus and the best measures to prevent its spread, as well as any recommendations issued in this regard.